Outsourcing service providers offer a highly skilled, educated, cost-effective workforce. However, several organisations are still apprehensive due to aforesaid reasons about having people from thousands of miles away support some of their critical business functions.
A healthy partnership between businesses and Outsourcing Service providers, is one of the essential factors to the inception of successful business. However, market dynamics pose new challenges to this partnership very often. There is no difference in maintaining a business partnership and a marriage. Both of them need the highest level of commitment, while keeping a tab on each other’s ego and dignity.
Here are 5 items to always keep in mind:
1. Set Manageable Expectations
Some people dedicated to their businesses fell really proud by overdoing things like over imagining, expecting unrealistic results, working overtime, and so on so forth. These type of clients end up over-expecting the same from their outsourcing service providers as well. If a client even gets on to this thought process about their outsourcing service provider, you will have to shake out these thoughts immediately – else the partnership may not sustain.
2. Respect Their Opinion
Outsourcing providers have insight to a business that you may never come up by yourself alone, they are the ones who have the potential to guide you to process improvements that lead to enhanced operational efficiency and customer satisfaction in a cost effective manner. Don’t forget that it is their core competency. Respect your outsourcing partner and their opinions.
Needless to explain the gravity of a scenario where you hurt someone’s self-respect, that leads to an unpleasant situation. Every organisation has high and low phases, and they need some time to recuperate from their low phase. Respect their independence and priorities, as much as yours.
3. Transparency and Integrity Are Interconnected
Be transparent with your outsourcing service provider, it is absolutely important, to build integrity, trust and positive attitude. Tell me honestly, would you like your partner providing you with convoluted facts or agendas? So it is more than important for you to show them the real picture, especially when things are not moving in the correct direction, not to demoralise them – but to reach out to facts and figures to face and resolve the challenge. You can go a step ahead and allow them to decide based on what they have observed as “Process Specialists”, after all your processes are their core competencies.
Be transparent, it will help you overcome internal challenges and opens up new and profitable avenues of managing your operations.
4. Know Your Responsibilities
In not so favourable times the easiest way is to blame the other team for whatever has gone wrong, but really tough to accept the blame ourselves.
Such situations are common these days in this dynamic market, and hence self-control is the best thing one can possess. It’s more than important that you remain calm, analyse things and reach a conclusion. Whoever may be the responsible party, for a particular loss, either of the side, should ensure not to hurt feelings of the opposite in that burst of anger, but convey the message appropriately and assertively in a positive and polite tone.
5. Know That Your Business is Just as Important to Theirs
If your business is the most important thing for you, so it must be the same for your outsourcing service provider as well. But one thing that all need to realise is, for them your business is their business – their bread and butter. Your business grows their business too.
So why not be a bit considerate about their core competencies and business priorities? See it is very clear, if you support your business partner with the same zeal that you expect for yourself from them, you win their trust, and eventually, they will be more than happy to bring in that value proposition to your business – that certainly will help you grow your business.